1) If you're unable to reset your password. Be sure your subscription has not expired. Check your netbilling or CCbill receipt.
2) Be sure you're allowing our support email (email@example.com) past your spam filters.
3) If you're still certain your account is active but your email is not found when trying to reset it here, then please contact Customer Support directly:
Toll Free Support: 1- 866-413-3222 (Monday thru Friday 8am to 4pm PST)
International Support (outside of USA): 1- 714-997-3850 (Monday thru Friday 8am to 4pm PST)