You can reset your password at any time. Be sure your subscription has not expired. Check your joining receipt from us or your CCbill receipt.
We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name 413prod.com or that of our secondary billing processing company will be on your statement. Upon enrollment to any of our sites, you’re sent a welcome email that includes membership details that lists the name of the billing processing company that accepts your payment. If you can’t find this email in your inbox, try checking your email account's spam folder. If you feel you haven't received this confirmation email, give us a call and we will provide you with professional advice in the event you have been a victim of fraud.
Monthly memberships are billed upon sign-up and every 30 days thereafter until cancelled.
Three month memberships are billed upon sign-up and every 90 days thereafter until cancelled.
Trial memberships are billed upon sign-up and are automatically upgraded to standard monthly memberships unless cancelled within the trial period. If a trial membership becomes upgraded, the resulting standard monthly membership billing policy will apply as of the upgrade date.
Many of the sites allow for the purchase of a trial membership at a special-offer price and are only available for a certain number of days. All trial memberships are automatically upgraded to standard monthly memberships unless they are cancelled within the trial period. Please refer to the “Terms and Conditions” of the website that you joined for further information.
Be sure you're allowing our support email (firstname.lastname@example.org) past your spam filters.
Please contact Customer Support directly: email@example.com
There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this:
Customer Support: firstname.lastname@example.org
Toll Free Support: 1- 866-413-3222 (Monday thru Friday 8am to 4pm PST)
International Support (outside of USA): 1- 714-997-3850 (Monday thru Friday 8am to 4pm PST)